Be different â And why not do something different? You can easily automate weekly or monthly tips, or maybe even offer customers a sale 3 months after their first purchase?
Automate your text message by simply linking into our SMS API, which you can find all the details about in our developer area.
Text messaging automation is not new, it has been around for years and successful companies have implemented SMS automations into the core of their business.As soon as a purchase has been made, the customer would receive a text message with details of their purchase on and a link they can click to update or change it.Also because you wonât have to keep doing the same task, you can take your time and check the content of the message, ensure there are no mistakes that may have happened when doing the process manually.[Digital Points Key 15 Pyramid Indias Data]
Customer experience is not the only driving force behind setting up automations, other areas of the business can see a huge benefit when automating text messages.When to automate text messages
Whatever the reason behind sending customers a text message, we can almost guarantee that you can, and in most cases should, be automating them.This can be set up, so guests receive the instructions the day before arriving, and then the day before departing.[In Learn Minutes Youll Secrets Mobile 6 Marketing 6]
Updates â Keep your customers up to date without them requesting it.
Purchase and delivery notifications â The most popular automation we see is of purchase and delivery notifications.You can then keep them updated with various delivery messages, telling them the date and time of delivery and an easy solution if they need to change it.[Is What Webtext]
Mobile marketing has changed from sending a bulk text message that will help you get a load of sales at once, to integrating SMS into businesses core marketing strategy to get a continuous flow of sales and keep customers happy.
Reminders â By automating reminders messages you know that your customers will get a reminder for their appointment, event, or booking, exactly when you want them to.Whether they are waiting on a support ticket, or a loan application you can send them weekly updates.For example, maybe sending a customer a survey 2 days after purchasing is the best way to get feedback, rather than sending the survey at the end of the month.[Handicapping Pinnacle Affiliate Summit Edition 2016 Awards The]
But why should you even bother setting up SMS automations when manually sending your customers messages have worked so well for you in the past?Benefits of automating text messages
The main reason to automate your messages is to provide a better experience to consumers.Even sales messages can be automated, but even if you donât want to automate your sales campaigns, there are a few areas that you really do need to automate.
Instructions â Sending a text message with a link to information that guests can easily read is a great way for hotels to send check in and check out instructions.Marketing automations allow you to send behavioural triggered, personalised messages.These can also be easily optimised to achieve the best result by testing when the best time is to send these.Even a simple, âYour loan is still being processedâ will mean the applicants wonât feel the need to keep ringing your call agents and tying them up every time.[How Of Messaging In Part Right Get Holiday Affiliate Your 10 12 To PODCAST Promotions]
By automating your text messages, whether it is before, during, or after the customers buying experience, not only frees up your time but more importantly, provides your customers with great service and experience.It is this great experience that will make consumers think of you next time they look to buy..Unfortunately, there are many businesses yet to see the true value of automated text messages and are still stuck in the old days manually sending text messages.[Social Part Pinterest Traffic 3rd Of Three 2019 The Titan]
Welcome message â As soon as your customers’ sign ups or registers with you, send them a welcome text message thanking them and providing them with some handy bits of information.
Ask for a review â The best way to improve your business is to ask your customers what they like and dislike about you.This can be the day before, or whenever you find it best works.[Apps Install Never Non Market Why You Should]
Instant communication â Consumes no longer want to wait.Sending an automated SMS Survey a couple of days after they bought from you, or as soon as they have finished talking to one of your customer service team, can really help you gain quality feedback and understand what you are doing right and what areas you can improve on.
Structured plan and fewer mistakes â By automating text messages you will know exactly what goes out and when, meaning you can keep track of how many times you are communicating with your customers, what messages work well, and overall have a better marketing plan.For example, when a customer signs up to your SMS loyalty program, you can send them a personalised message welcoming them.[Bulk Be Channel Next Your Revenue Why Might Top Text] Save time and get better results â Sending your customers booking reminders or SMS Surveys, either one at a time or in bulk sends, are just two of the activities that you would no longer have to do if they were automated.[Promotions Part Of 2 Holiday PODCAST Affiliate Days 12]
Save time and get better results â Sending your customers booking reminders or SMS Surveys, either one at a time or in bulk sends, are just two of the activities that you would no longer have to do if they were automated.[Promotions Part Of 2 Holiday PODCAST Affiliate Days 12]